영어로 이메일 쓸 때 어떤 표현을 써야 할지 몰라 고민되셨지요?
기본적으로 업무 이메일에 쓸 수 있는 핵심 표현을 정리해 드리니, 이메일 쓰실 때 활용해 보세요.
더 다양한 이메일 표현은 아래 비즈니스 영어회화 & 이메일 표현사전을 참고하세요^^
A. WRITING BUSINESS LETTER / EMAIL
1.Salutation
Dear Mr. [Brown]
Dear Ms. [White]
Dear Sir
Dear Madam
Dear Sir or Madam
Gentlemen
2.Starting
We are / I am writing
To inform you that ...
To confirm ...
To request ...
To enquire about ...
To complain about ...
I am contacting you for the following reason...
I recently read/heard about ... and would like to know ...
Having seen your advertisement in ..., I would like to ...
I would be interested in (obtaining / receiving) ...
I received your address from ... and would like to ...
Just a quick email to ask ...
I’m writing on behalf of ...
3.Referring to previous contact
Thank you for your letter of March 15.
Thank you for contacting us.
In reply to your request, ...
Thank you for your letter regarding ...
With reference to our telephone conversation yesterday ...
With reference to your letter dated 15/6/13 ...
Following your letter ...
About your email ...
Further to our meeting last week ...
It was a pleasure meeting you in London last month.
I enjoyed having lunch with you last week in Tokyo.
I would just like to confirm the main points we discussed on Tuesday.
4.Making a request
We would appreciate it if you would ...
I would be grateful if you could ...
Could you please send me ...
Could you possibly tell us / let us have ...
In addition, I would like to receive ...
It would be helpful if you could send us ...
I am interested in (obtaining / receiving) ...
I would appreciate your immediate attention tomatter.
Please let me know what action you propose to take.
Can you send ...?
Please send ...
5. Offering help
Would you like us to ...?
We would be happy to ...
We are quite willing to ...
Our company would be pleased to ...
6.Giving good news
We are pleased to announce that ...
I am delighted to inform you that ...
You will be pleased to learn that ...
I’m happy to ... / I’m pleased to ...
Fortunately ... / Luckily ...
7.Giving bad news
We regret to inform you that ...
I'm afraid it would not be possible to ...
Unfortunately we cannot / we are unable to ...
After careful consideration we have decided (not) to ...
Unfortunately ... / Sadly ...
I’m afraid (that) ... / I’m sorry, but ... / I regret that ...
8.Complaining
I am writing to express my dissatisfaction with ...
I am writing to complain about ...
Please note that the goods we ordered on [date] have not yet arrived.
We regret to inform you that our order n° ... is now considerably overdue.
I would like to query the transport charges which seem unusually high.
9. Thanking
I would like to thank you for ...
I appreciate your assistance with this.
I’m grateful for ...
Thank you for ... / thanks for ...
10. Apologizing
We are sorry for the delay in replying to ...
I regret any inconvenience caused (by) ...
I would like to apologize for the (delay, inconvenience)...
Once again, please accept my apologies for ...
11. Checking and clarifying
I’m writing to check / confirm that ...
I don’t understand what you mean ...
Do you mean ... ?
Are you saying that ... ?
12. Inviting / Accepting / Declining
Would you like to ... ? / Do you want to ... ?
That would be great. / I’d love to / That sounds great.
I’m sorry, but I’m busy. / I’m afraid I can’t.
13. Arranging
Can you meet at [time] on [day]?
What day suits you?
Tuesday would suit me.
Tuesday is good for me.
Look forward to seeing you there.
See you next week.
14. Orders
Thank you for your quotation of ...
We are pleased to place an order with your company for...
We would like to cancel our order n° ...
Please confirm receipt of our order.
I am pleased to acknowledge receipt of your order n° ...
Your order will be processed as quickly as possible.
It will take about (two/three) weeks to process your order.
We can guarantee you delivery before ... [date]
Unfortunately these articles are no longer available / are
out of stock.
15. Prices
Please send us your price list.
You will find enclosed our most recent catalogue and price list.
Please note that our prices are subject to change without notice.
We have pleasure in enclosing a detailed quotation.
We can make you a firm offer of ...
16. Referring to payment
Our terms of payment are as follows ...
Our records show that we have not yet received payment of ...
According to our records ...
Please send payment as soon as possible.
You will receive a credit note for the sum of ...
17. Enclosing / Attaching documents
I am enclosing/ attaching ...
Please find enclosed/ attached ...
You will find enclosed ...
As you will see from the attachment / enclosure ...
Here is ...
18. Closing remarks
If we can be of any further assistance, please let us know.
If I can help in any way, please do not hesitate to contact me.
If you require more information ...
For further details ...
Thank you for taking this into consideration.
Thank you for your help.
We hope you are happy with this arrangement.
We hope you can settle this matter to our satisfaction.
19. Offering more information or help
Please feel free to contact me if you would like any further information.
Email me / Give me a call if you want any more information.
Do not hesitate to contact me if you require any further assistance.
20. Referring to future business
We look forward to a successful working relationship in
the future.
We would be (very) pleased to do business with your company.
I would be happy to have an opportunity to work with your firm.
I look forward to hearing from you.
We look forward to working with you in the future.
See you soon.
21. Referring to future contact
I look forward to seeing you next week.
Looking forward to hearing from you, ...
Looking forward to receiving your comments,
I look forward to meeting you on the [date].
I would appreciate a reply at your earliest convenience.
An early reply would be appreciated.
22. Ending business letters
For all customers / clients:
Sincerely,
Yours sincerely,
Sincerely yours,
In more formal letters
Yours faithfully,
for those you already know and/or with whom you have a working relationship
Regards,
프레젠테이션, 협상, 발표, 스피치, 해외IR피칭, 글로벌 매너 등 강연 및 코칭을 원하는 단체 및 기업은 에듀센트로(이지윤 대표)에 연락 주시기 바랍니다.
* 영어 발표 스크립트, 영문이력서 및 커버레터 영문 교정 및 작성 컨설팅을 원하시는 개인 고객 및 취업, 이직 준비자는 에듀센트로 이지윤 대표에게 문의주세요. 견적측정 후 바로 온라인으로 진행해 드립니다.
* 프레젠테이션 스크립트, 발표문 번역 및 첨삭, 영문 이력서 및 커버레터 교정 및 작성 컨설팅 및 그 외 기타 중요문서 번역, 첨삭을 원하시는 개인 고객 및 취업, 이직 준비자는 에듀센트로에 문의주세요. 견적측정 후 바로 온라인으로 진행해 드립니다.
강연분야: 영어 프레젠테이션, 협상, 글로벌매너, 스피치, 해외피칭, 영어논문 학술발표, 커리어 컨설팅, 리더십 (국영, 100% 영어강연가능)
온라인 컨설팅:
프레젠테이션 스크립트 첨삭, 영문 슬라이드 교정, 논문 초록 및 논문 전문 첨삭 및 번역, 이력서, 커버레터 첨삭 및 번역,
각종 주요 사업 서류 첨삭 및 번역 작업 (단어당 정확한 견적 제공 및 신속 업무, 고객정보 비밀보호)
일대일 코칭: 프레젠테이션, 학술발표, 영어 인터뷰, 협상, 보이스 코칭, 스피치 교정 (고품격 코칭, 일대일 예약 및 고객정보 비밀보호)
전문 통역, 번역 업무: 각종 행사, MC, 발표 대행, MICE의전, 대외 행사 통역
대학교, 연구소, 기업, 개인 등 영어 발표, 스피치, 글로벌매너, 인터뷰, 협상 특강 및 코칭을 원하시는 단체는 에듀센트로 이지윤 대표 강사에게 문의 바랍니다.
감사합니다.
View my LinkedIn profile 
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